"All 3 Fusion-managed centres in Charnwood Now Rank "Excellent" in Scheme"
Soar Valley Leisure Centre, run by Fusion Lifestyle on behalf of Charnwood District Council, has just been ranked highly in Sport England's leading national quality scheme, 'Quest', and it joins South Charnwood and Loughborough Leisure Centres in the Charnwood contract in achieving "Excellent" status.
Quest is the best-known improvement programme within the leisure industry and its rigorous assessments challenge even the very best leisure centres in the UK. The ranking, determined through mystery visits to the centre, comes hot on the heels of the centre's recent 'excellent' rating, also as part of the Quest scheme.
The results position all 3 centres in the top 80 leisure centres nationwide (or top 20% of leisure centres nationwide), a testament to the hard work and excellent service provided by the staff at the centres.
Matt Smith, Business Manager at Fusion said "We are very proud to be recognised in this way. This is a fantastic achievement and a real team effort. Quest is much more than a tick-box exercise; it is an ongoing programme to improve our facilities for both staff and customers, and a great way to demonstrate our achievements"
Quest's operations director, Caroline Constantine said: "Quest Plus is a step up from the entry level Quest and it is a more demanding process. By meeting Quest's high standards for excellent centres, Soar Valley Leisure Centre, along with sister-centres Loughborough and South Charnwood, have shown their commitment to providing quality facilities and service to its customers. In these tough economic times it is more important than ever that local leisure facilities can demonstrate their value, and Quest helps them do just that."
Cllr Leigh Harper-Davies, Charnwood Borough Council's lead member for performance of major contracts, said: "We are delighted that all three of the Council's leisure centres have been rated as excellent. This is another great example of how effective partnership working can be and I would like to congratulate Fusion for their efforts.
"The Council is committed to creating healthy communities and an important element of that is ensuring residents have access to high-quality sport and leisure facilities."
Quest is a tool for continuous improvement, designed primarily for the management of leisure facilities and leisure development. Quest defines industry standards and good practice and encourages their ongoing development and delivery within a customer focused management framework. There are currently over 650 facilities registered on the Quest programme with only approximately 20%achieving Excellent status
Soar Valley Leisure Centre features state-of-the-art sport and fitness facilities. As well as a swimming pool, there a gym, outdoor floodlit astro turf pitch, exercise studios, sauna, steam room and crèche.
Fusion Lifestyle is a registered charity and leading leisure provider delivering quality sport, leisure and fitness services to local communities across the UK.